Unit: Customer Service

Students will learn the following key terms and phrases:

• Appreciate
• Complaint
• Courteous
• Customer service
• Deal with
• Defect
• Exceed expectations
• Loyalty program
• Reassure
• Recall
• Refund
• Resolve
• Retain
• Satisfied
• Treat

Students will be able to correctly answer true/false questions after reading and listening to topical short articles and dialogs featuring topical vocabulary.

In today's 'Better Business' column we take a look at why customer service is so important for your business and what problems you should try to avoid. It is a well-known fact that it is cheaper for a business to retain an existing customer than it is to attract a new customer, so it makes sense that companies should do everything they can to make sure that their customers are satisfied with their… Continue

Students will be able to select the best match between unit terms and their definitions.

You must sign in to try this activity.

Students will be able to listen to short audio clips in English and then spell them correctly.

You must sign in to try this activity.

Students will be able to identify and spell a vocabulary term correctly given only the definition.

You must sign in to try this activity.

Students will be able to speak and record 5 example sentences from the unit vocabulary and then submit them for grading by the classroom teacher. If no teacher is available or desired, then the students will be shown good examples of other students' work.

Students will write a short essay to be graded by the teacher. If no teacher is available or desired, then the student is shown previous examples of other writings by students.